FAQ

A snagging survey is designed to check for problems with a new-build home.
Developers should fix problems identified on snagging surveys quickly – ideally before you move in.

Inspection Areas:
Windows l Ceilings l Walls l Any wall tiling l Kitchen fittings l Bathroom fittings l Pipes l Radiators l Heating (Thermal Images).
Fireplaces l Doors & frames l Staircases l Appliances l Loft area l Flooring l General woodwork l Skirting boards & architraves.
Brickwork l External pipes l Outside drainage l External paintwork l Walls l Fences & gates l Drives & pathways l Gardens l Outer Building.

A snag is a small defect or problem that remains in your property after the building work has been completed. It is typically something that is damaged or broken, not fitted properly or looks unfinished – think a scratch on a window or a missing hinge on a door.
Most are cosmetic – however more serious defects can arise such as major cracks and kitchen fixtures that are not fitted properly.

Snagging is an informal expression used within the construction industry in the UK and Ireland. It is used to describe the process of defect, issue or fault identification.

A snagging list, also known as a snag list, is a list of defects in a new build property. They are the result of a visual inspection of a new home carried out by a qualified professional, or a new home buyer. A variety of professionals are qualified to carry out snagging inspections, including experienced construction industry professionals. They are known in the trade as snaggers. It is advisable to get a professional to create your snagging list as they will find more defects than a layperson and the house builder is not obliged to inform you about the defects that they are aware of. It is a case of buyer beware.

You can complete a snag list, anyone could take a look at a new build home prior to purchase. However, only a specialist company could use the knowledge, experience, equipment and tools to ensure your home is professionally inspected and looked at all parts of the property to ensure you are getting exactly what you paid for.

This depends on the size and the level of quality of the property. The average number of defects picked up both minor and major ranges from an average of 100 – 200 snags for a standard 3 bedrooms property. It could be as little as 50 and as much as 300+.

The top ten snagging defects that we see in new build properties are:

  • Plaster work patching and redecoration.
  • Ceramic tiling and bathroom tiling grouting incomplete.
  • Architraves and skirting boards require caulking.
  • External brickwork requires missing weep vents and brick acid wash.
  • Block work not fully pointed.
  • Loft insulation incomplete and not laid correctly.
  • Extractor fans venting into roof and ceiling voids.
  • Pipes not lagged in roof void areas.
  • Broken roof tiles.
  • Defective or scratched glazing.

Ideally, Snag List shall be completed prior to legal completion. This allows the developer to complete works detailed on the report before you move in. Some developers do not allow access to the property prior to completion. In this case, we recommend having the inspection completed just after your completion.

If you have already moved into the property, it is still fine to get the snagging inspection done asap. By law you have a right to ask your developer to fix the snags within 2 years of property completion date.

Until you have completed, in legal terms, the property still belongs to the developer and they may try to deny access to our snagging inspector.
However, you have a legal interest in the property and for this reason your solicitor will be able to arrange access if the builder is being difficult. In recent years this has not been a major issues as most developers are used to dealing with us and the HBF ( Home Builders Federation ) has published a voluntary code, Customer Service Code of Conduct, which states:

15. The home builder will co-operate with appropriately qualified professional advisers appointed by the customer to resolve disputes, if they arise.

Yes you can, book online instantly through our website. Once booked you will receive a confirmation email.
We do not charge any advance booking fee. You will receive a 2nd email containing your invoice. Upon receiving your invoice email, either you can pay immediately via the link in the email or latest 2 days before the inspection day. Simple!

Yes you can as we are open 24/7. Please call our dedicated team any time on 0203 092 9597 and our member of staff will book it for you. They will be happy to assist if you have any concern or question regarding our new home snagging inspection service.

We cover the following counties for your new build home snagging inspection.

 

  1. Berkshire
  2. Bedfordshire
  3. Buckinghamshire
  4. Cambridgeshire
  5. Cheshire
  6. Derbyshire
  7. Essex
  8. Greater London
  9. Greater Manchester
  10. Hampshire
  11. Hertfordshire
  12. Kent
  13. Leicestershire
  14. Lincolnshire
  15. London
  16. Manchester
  17. Nottinghamshire
  18. Northamptonshire
  19. Norfolk
  20. Oxfordshire
  21. Rutland
  22. Surrey
  23. Staffordshire
  24. Suffolk
  25. South Yorkshire
  26. Warwickshire
  27. West Midland
  28. West Sussex

We aim and try our best to email your snagging report within 24 hours of the inspection, however sometimes it might take a little longer. Report will contain pictures, pinpoint snags and written explanation of each snag we have found at your property.

Yes you can change the inspection date by yourself via your ” client portal” latest 48 hours prior the inspection date. Also you can email or phone our office and our team will be happy to assist.